FAQ

Before finalizing your order, please review the item(s) in your cart prior to ordering.  Be sure the size is correct, the color is correct and the design is correct.  If for any reason you are unsatisfied with your order, upon our discretion, you may return any unwashed and unworn item for a full refund, less shipping charges, within 10 days of purchase.  Any products that have been worn or washed cannot be sent in for a refund or exchange.  If you want to exchange an item, you will need to re-order the item as a new order.  Please email mark@bighombre.com to arrange for any refunds and the return shipping address.

Absolutely!  As long as the military address is in the United States or Canada and is serviced by USPS, UPS or FedEX.   We cannot, however, ship to PO boxes.

Absolutely!  Because we be cool like that! We ship Basic and Expedited Internationally.

Basic:

International Economy Without Tracking – 10-20 business days worldwide; 5-12 to Canada (This service is comparable to USPS First-Class Package Int’l. USPS First-Class Int’l prices are typically more expensive, but they offer tracking to Canada while International Economy does not).

International Economy With Tracking – 7-16 business days worldwide; 4-8 days to Canada (Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has delivered).

USPS First-Class Package Int’l – 10-20 business days (Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations).

USPS Priority Mail Int’l – 6-10 business days

FedEx Ground – 2-7 business days to Canada only (Ideal for heavy international ground deliveries to Canada).

Expedited: (All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.)

FedEx International Economy – 2-5 business days; 2-3 days to Mexico and Canada.

FedEx International Priority – 1-3 business days; next-day in Canada and Mexico.

We accept Visa, MasterCard, Discover, AMEX and PayPal.  Unfortunately we cannot accept checks, gift cards, cash or money orders at this time.  Big Hombre takes your privacy and protection seriously.  We prefer to use Paypal as our main method of payment.  As you probably already know, Paypal’s site is encrypted with 128-bit security so your personal information is safe.

The moment your order is placed it goes into production.  We will  charge your PayPal account or credit card once you confirm your order at checkout.  Again, please review your order for accuracy.  You will receive a confirmation email when your order is submitted.  If your credit card or PayPal account  is not authorized, a payment will not be taken.  You should be able to resubmit your payment method and update and try processing again.

Unfortunately we cannot apply a coupon to an already existing order.  Please feel free to save your coupon for your next order.

Gift certificates will be offered soon!  Be sure to check back with us for future developments.

Even though Big Hombre is located in Nevada, our production site is in  California.  Any resident of California must pay sales tax.  Residents outside of California do not pay sales tax.

Big Hombre strives to answer any and all inquiries within a 24 hour period, excluding weekends and holidays.  Please allow a couple of extra days for a response. Be sure to add us to your contact list and be sure to check your spam box should you not receive a reply in a timely manner.

Occasionally, we adjust the pricing on our items or put an item on sale.   Unfortunately, we do not offer a price guarantee, so we cannot provide a partial refund for an item that has been processed and gone into production.  If you’d like to be updated on price changes or when items go on sale, you can subscribe to our e-mail newsletter or follow us on Facebook.